HeartBridge Nursing Inc. ("HeartBridge", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal information of our clients, their families, and visitors to our website.
This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect the following types of personal information:
a) Personal Identification Information
- Full name
- Phone number
- Email address
- Home address
b) Health and Care Information
- Medical conditions and care requirements
- Care preferences and service needs
- Emergency contact information
c) Website Usage Information
- IP address
- Browser type
- Pages visited
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Provide and manage home care services
- Respond to inquiries and consultation requests
- Match clients with appropriate caregivers
- Communicate regarding services, scheduling, and updates
- Improve our website and services
- Comply with legal and regulatory requirements
3. Consent
By providing your personal information to HeartBridge, you consent to the collection, use, and disclosure of your information as described in this policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions.
4. How We Share Information
We do not sell or rent your personal information.
We may share your information with:
- Caregivers and staff involved in providing your care
- Trusted third-party service providers (e.g., scheduling systems, IT support)
- Government or regulatory authorities if required by law
All third parties are required to protect your information and use it only for authorized purposes.
5. Protection of Personal Information
We implement appropriate safeguards to protect your personal information, including:
- Secure digital storage systems
- Restricted access to sensitive data
- Staff confidentiality agreements
- Administrative and technical security measures
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Optimize website performance
You can disable cookies through your browser settings.
7. Retention of Information
We retain personal information only as long as necessary to:
- Provide services
- Meet legal and regulatory obligations
- Resolve disputes
8. Access and Correction
You have the right to:
- Request access to your personal information
- Request corrections if your information is inaccurate or incomplete
9. Third-Party Links
Our website may contain links to third-party websites. HeartBridge is not responsible for their privacy practices.
10. Contact Us
HeartBridge Nursing Inc.
Email: info@heartbridgenursing.com
Phone: 905-257-4940
Address: 231 Oak Park Blvd
Suite 203
Oakville, ON L6H 7S8
Canada
11. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.